My subscription is active, but tracking is locked
Open Settings → Restore purchases. Use the same Apple Account associated with the purchase. Verification can take a short time; you do not need to buy it again.
Bustem support
Let’s inspect the problem.
Start with the common fixes below. If the case is still open, email support with the app version and Support ID shown in Bustem Settings.
I want to manage or cancel my subscription
Open Settings → Manage subscription in Bustem, or use your Apple Account subscription settings. Deleting Bustem or its account does not cancel an Apple subscription.
When do public checks happen?
The selected public profile is normally checked about 24 hours after the previous successful check. Paid users may request three manual public checks per rolling 24 hours, with at least one hour between checks. Outages can delay results.
Why is someone missing from a public list?
Bustem receives samples of up to the newest 50 followers and 50 followed accounts. The lists are not complete, and a person leaving the sample does not prove an unfollow. Check any coverage warning shown with the result.
How do private profiles work?
Private accounts are never checked automatically. If you are already an approved follower and authorized to manage the profile, choose Refresh private lists and sign in on Instagram’s page inside Bustem. The captured snapshot stays encrypted on your iPhone.
Notifications are not arriving
Check notification controls in Bustem Settings, then open iPhone Settings → Bustem → Notifications. The first successful check establishes a baseline and does not send a change alert.
How do I delete my account and data?
Open Bustem → Settings → Delete account and data, confirm, and complete Apple identity confirmation. This removes Bustem account and local tracking data but does not cancel a subscription.
Privacy requests
Email support with your Support ID. For a public Instagram profile request, include the username and avoid unnecessary identity documents.
Read the Privacy Policy →Also read the Bustem Privacy Policy and Terms of Use.
Bustem aims to acknowledge support and privacy requests within two business days. Resolution time depends on the issue.